Mercedes Reaves

Client Relations Manager

Mercedes Reaves is the Client Relations Manager for ICS Inventory, LLCand IDI, LLC. Mercedes joined the company in 2021, working withusers of the ICS Inventory and IDI Qualified Administrators. Her role encompasses providing guidance for accessing and managing accounts, assistance with billing, and any other requests for support. Prior to joining ICS Inventory, LLCandIDI, LLCas the Customer Relations Specialist, she worked in Behavioral Health and Higher Education for over 10 years.

Mercedes received her Bachelor of Science degree in Behavioral Analysis from Savannah State University in 2010 and resides in Georgia.